Tele Caller Executive

Tigerly Corp

0 years

2 - 0 Lacs

kochi kerala

Posted:11 hours ago| Platform: SimplyHired logo

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Skills Required

hospitality customer service english 12th pass bachelor's degree computer skills in-person phone etiquette restaurant communication skills

Work Mode

On-site

Job Description

Key Responsibilities

Make outbound calls to promote offers, menu updates, and new services.
Answer inbound calls for reservations, delivery orders, and general inquiries.
Maintain accurate records of customer details, bookings, and feedback.
Follow call scripts and communication guidelines while personalizing the conversation.
Handle customer complaints politely and escalate when necessary.
Upsell menu items, combos, or special deals during customer interactions.
Coordinate with the restaurant’s operations team to ensure smooth order fulfillment.
Achieve daily/weekly call and conversion targets.
Update customer database regularly to support marketing initiatives.
Maintain professional telephone etiquette and represent the restaurant positively.

Qualifications and Skills

High school diploma or graduate degree.
Prior experience in telecalling, customer service, or hospitality preferred.
Excellent verbal communication skills in English and local language.
Ability to multitask, stay organized, and meet targets.
Basic computer knowledge for CRM or order management software.
Strong listening skills and a customer-first attitude.

Job Type: Permanent

Pay: Up to ₹18,000.00 per month

Work Location: In person

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