On-site
Full Time
JOB PURPOSE:
Provide timely and accurate information to customer enquiries, support sales and business development departments, escalate to respective dept. & update database of complaints and enquiry
ESSENTIAL JOB FUNCTIONS
Communication
· Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required
· Greet customers warmly and ascertain problem or reason for calling.
· Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.
· Maintain the tracker for enquiry follow up.
· Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
· Provide Information about new schemes and promotions to existing customers and well-wishers.
Maintaining registers
· Keep records of customer complaint, register all complaints with bill details.
Customer service and complaints
Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.
· Maintain high customer satisfaction pre & post sales.
After sales and service
· Coordinate with marketing Staff regarding the complaints while collection of feedback, ensure the follow up call.
· Customer feedback taking the feedback after sales/service
SKILLS / BEHAVIORAL COMPETENCIES
· Good communications skills
· Ability to listen and active problem-solving skills
· Good interpersonal skills
· Ability to handle pressure
Job Type: Full-time
Pay: ₹13,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Education:
Language:
Work Location: In person
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