Tele Auditor

The Tele Auditor position based in Gurugram offers an exciting opportunity for individuals with a minimum of 2+ years of experience in quality assurance, tele-calling audits, or related fields. As a Tele Auditor, you will play a crucial role in ensuring communication quality, process compliance, and data accuracy through telephonic audits and verifications. Key Responsibilities: - Conduct audits on live or recorded calls to evaluate quality, compliance, and adherence to standard procedures. - Perform telephonic verifications with customers, clients, vendors, or internal teams to validate data and feedback. - Identify errors, gaps, and areas for improvement to enhance call performance and customer interaction. - Document audit findings and prepare detailed reports with actionable insights. - Collaborate with internal teams such as operations, training, and compliance to uphold and enhance service standards. - Provide regular feedback to stakeholders and actively contribute to process enhancement initiatives. Requirements: - Minimum of 1 year of experience in tele-auditing, quality assurance, BPO/call center audit roles, or similar functions. - Proficient in English and Hindi with excellent verbal communication and listening skills (knowledge of regional languages is a plus). - Strong analytical skills, attention to detail, and proficiency in MS Excel, call evaluation tools, and report writing. - Ability to work independently, maintain confidentiality, and consistently meet deadlines. Benefits: - Health insurance - Provident Fund Schedule: - Full-time, Permanent position - Day shift, Monday to Friday Ability to commute/relocate: - Candidates must be willing to commute or relocate to Haryana, Haryana before starting work. Application Questions: - Are you comfortable with the budget for this role, which is up to 3 LPA - How many years of experience do you have in Tele Auditing - What are your current and expected CTC - What is your notice period (in days) Please note that the work location for this role is in person.,