TechOps-DE-CloudOpsAMS-Basware-Senior

3 - 7 years

10 - 14 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

application support change management team management sap networking xml consulting html troubleshooting client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Bachelor s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
3-7 Years of experience required in one or more areas within Basware preferably with Global client
Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies and Microsoft operating systems (client/server environments, IIS)
Working experience with XML, Web Services
Good to have knowledge of integration with SAP systems
Good to have knowledge of Purchase to Pay cycle
Have a strong technical background such as SQL, web servers, enterprise application support, networking, XML, HTML or other technologies
Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
Extensive in client management working with various regions in a global setting
Experience in setting up, growing, transforming, and delivering application management teams
Leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
Client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
Responsible for providing support within the Basware domain expert module for incidents, ensuring minimal disruption to operations.
Support incident solving by analyzing incidents raised by users and provides solutions.
Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
Handle change requests with a clear understanding of new business requirements.
Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
Cross-functional communication skills; experience in offshore/onshore model.
Ability to work with minimal guidance or supervision in a time critical environment.
Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you ll also have

Experience with Basware
Basware Certification
PL/SQL (Certification would be a plus)
Cloud software experience preferred
Experience in good Team management skills, People skills, communication, soft skills etc
Expertise in working with Onshore teams with good co-ordination and collaboration

What you will do

Provide day to day Application Management support for Basware AP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on Basware solutions and designs.
Develop and maintain documentation including configuration, user guides and test scripts.
Mentor and train junior Basware functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
Keep abreast of industry trends, emerging technologies and Basware best practices to drive operational efficiency through automation and innovation
Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical Basware systems.
Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)

A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
Opportunities to work with EY application maintenance, practices globally with leading businesses across a range of industries.

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