The opportunity
We are seeking a highly skilled Full Stack Java Support Engineer (3+ year) to join our technical support team. The ideal candidate will have strong expertise in Java programming, front-end and back-end development, troubleshooting capabilities, and excellent communication skills. As a Full Stack Java Support Engineer, you will be responsible for resolving complex technical issues, providing support to clients, and ensuring the smooth operation of our software applications.
Your key responsibilities
- Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to Java applications.
- Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
- Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
- Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
- Participate in the maintenance of software, ensuring high-quality code and adherence to best practices.
- Collaborate with project managers and stakeholders to prioritize and address critical customer issues in a timely manner.
- Continuously monitor and enhance the performance and scalability of software applications, conducting load and stress testing when necessary.
- Stay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency.
- Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
Skills and attributes for success
- Comprehensive understanding of Java coding.
- Maintain awareness of the latest developments in the industry and technological advancements to offer inventive solutions and boost the systems overall performance
- Guide others in resolving complex issues, solving complex, escalated aspects of a project
To qualify for the role, you must have
- Bachelor s degree in computer science, Engineering, or a related field.
- Proven experience as a Full Stack Java Developer or in a similar support role.
- In-depth knowledge of Java programming.
- Familiarity with Java frameworks, databases, and RESTful API development (Java 8/11 (Collections, streams etc), Spring Core, Spring Boot, Spring JDBC Template, Junit, MariaDB, SQL, Git, Maven, JsonPath, Json, JSLT, Eclipse/STS/IDEA, Dbvisualizer, Spring scheduler, Query tuning, AWS S3, SonarQube, Github).
Ideally, you ll also have
Technologies and Tools
- Splunk for logs
- Sonar Cube for code coverage
- Jenkins
- Rancher
- Nexus
- AWS
- LogInsight
- AWS S3
- Jira
- Confluence
- Spring scheduler
- Spring batch
- Helm
- Yaml
- Angular
- Node.js
- JSON functions
- Maria DB
- Strong analytical and problem-solving skills to quickly identify and resolve technical issues.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
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Continuous learning
You ll develop the mindset and skills to navigate whatever comes next. -
Success as defined by you
We ll provide the tools and flexibility, so you can make a meaningful impact, your way. -
Transformative leadership
We ll give you the insights, coaching and confidence to be the leader the world needs. -
Diverse and inclusive culture
You ll be embraced for who you are and empowered to use your voice to help others find theirs.
