Technology Support Lead IT Production Support

As a Technology Support Lead specializing in IT Production Support, you will be responsible for leading and managing the IT production support team to ensure the stability and performance of all production systems. Your role will involve overseeing the monitoring, troubleshooting, and resolution of production issues, with a focus on minimizing downtime and impact on business operations. You will be expected to develop and implement best practices for incident management, problem resolution, and change management processes, working closely with development teams to facilitate the seamless deployment of new applications and updates across various technologies and frameworks. Root cause analysis for critical incidents, preventive measures implementation, and maintenance of comprehensive documentation will also be key aspects of your responsibilities. Additionally, you will provide technical guidance and mentorship to team members to foster a culture of continuous improvement. Staying updated with emerging technologies and industry trends will be essential to enhance the efficiency and effectiveness of production support services. To qualify for this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, along with 8-12 years of experience in software development and at least 5 years of experience in IT production support, including 2 years in a leadership role. Strong proficiency in programming languages like Java, Java EE, Python, and scripting is required, as well as in-depth knowledge of production support processes such as incident management, change management, and root cause analysis. Experience with monitoring tools, problem-solving skills, and effective communication and collaboration with cross-functional teams are also necessary. Familiarity with ITIL or other IT service management frameworks is preferred. Preferred skills for this role include experience with cloud platforms like AWS, knowledge of containerization technologies such as Docker and orchestration tools like Kubernetes, and an understanding of database management systems and SQL. Certifications in IT service management or related areas are considered a plus. In return, we offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and dynamic work environment, flexible working hours and remote work options, access to cutting-edge technologies and tools, as well as recognition and rewards for outstanding performance.,