Technology Support Engineer

Project Role :

Technology Support Engineer

Project Role Description :

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :

Linux Operations

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in effective issue analysis and resolution. Each day will present unique challenges that require your expertise and problem-solving skills to maintain seamless operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations. - Strong understanding of incident management processes and tools. - Experience with scripting languages such as Bash or Python. - Familiarity with system monitoring tools and performance tuning. - Ability to troubleshoot and resolve complex technical issues. Additional Information: - The candidate should have minimum 5 years of experience in Linux Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.