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Technology Support Engineer

Technology Support Engineer

Accenture

3 - 8 years

4 - 8 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

microsoft azure iaas deployment process microsoft azure cloud infrastructure troubleshooting c# kubernetes apache tomcat docker sql incident management service delivery devops jenkins .net html agile service delivery management aws jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Cloud Infrastructure

Good to have skills :Microsoft Azure IaaS
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and improved service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing to enhance team capabilities and service quality. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Cloud Infrastructure.- Good To Have
Skills:

Experience with Microsoft Azure IaaS.- Strong understanding of cloud service models and deployment strategies.- Experience with incident management and problem resolution processes.- Familiarity with monitoring tools and performance metrics to ensure system reliability.
Additional Information:- The candidate should have minimum 3 years of experience in Cloud Infrastructure.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

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Technology Support Engineer