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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

compliance knowledge base python load balancing nagios dns change management monitoring tools remote access scripting automation network monitoring active directory powershell splunk http bash network operations https firmware

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Network Operations & Service Management

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
About The Role :The NetScaler Load Balancer Engineer will be responsible for designing, configuring, maintaining, and optimizing Citrix NetScaler (now Citrix ADC) appliances to ensure high availability, security, and performance of enterprise applications and services. The role involves close collaboration with network, application, and security teams to deliver reliable load balancing and traffic management solutions.Key Responsibilities:

Design, implement, and manage Citrix NetScaler (ADC) load balancing solutions for web and application services.

Configure L4–L7 load balancing, SSL offloading, content switching, and GSLB.

Manage NetScaler Gateway for secure remote access and authentication.

Integrate NetScaler with Active Directory, RADIUS, LDAP, and MFA solutions.

Troubleshoot application delivery and traffic flow issues across multiple environments.

Monitor and optimize load balancer performance, health checks, and SSL certificate renewals.

Develop and maintain documentation "” configuration guides, topology diagrams, and operational procedures.

Implement and support NetScaler policies, responder actions, rewrite policies, and session persistence.

Ensure high availability (HA) and disaster recovery (DR) readiness of load balancing infrastructure.

Collaborate with application teams during deployment and migration activities.

Perform firmware upgrades, patching, and proactive maintenance on NetScaler appliances.

Maintain compliance with organizational security and change management policies.Required Skills and Experience:

3–7 years of hands-on experience with Citrix NetScaler / Citrix ADC.

Strong understanding of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, and routing concepts.

Experience with Load Balancing (LB), Content Switching (CS), and GSLB configurations.

Knowledge of NetScaler Gateway / VPN, authentication mechanisms, and AppFlow / Insight Center.

Familiarity with scripting (Python, PowerShell, or Bash) for automation is an advantage.

Experience with network monitoring tools (SolarWinds, Nagios, Splunk, etc.).

Strong troubleshooting and analytical skills with experience in packet capture tools (Wireshark, nstcpdump).

Excellent communication and documentation skills.
Qualification 15 years full time education

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Technology Support Engineer