Job
Description
The Database Operations Senior Analyst is responsible for production services oversight of outsourced Database Service Operations. The role will provide operational oversight of day-to-day operations and drive continuous improvements. The role will be accountable for the service, customer feedback and performance management of the outsourced teams. The position is for an experienced Database Expert to work within the Global Database Team, focused on providing operational support for Deutsche Bank environments. This person would have both operational and implementation experience while working within a fast moving, highly technical environment. The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing database related support at the Enterprise level. Your key responsibilities Provide leadership and oversight to the outsourced database operations team Drive stability in Database operations, implementing best in class ITIL practices Ensure 24X7 availability of service through proactive monitoring and response to critical issues in a timely manner. Drive effective change and release management practices to ensure uninterrupted service operations and availability Review and improve operational processes including BCM/DR solutions. Able to drive key projects and initiatives to deliver the change book of work. Review and governance of vendor contracts and other underpinning agreements to ensure seamless delivery of service. Provide governance and process support around software license management, assets management, firmware upgrades and technology refresh activities. Oversight of day to day and routine operations activities for compliance with ops manuals, golden rules, best practices. Drive rigor on handoffs, health checks and Manager on Duty Activities. Manage customer escalations are resolved in a timely manner. Drive Service Quality Management processes by reviewing tickets and handling processes. Work with Application teams/Unix/Storage/ Wintel SA's as part of troubleshooting performance and availability issues Drive incident calls effectively to quick resolution, followed up with robust problem management activities to minimize risks in the environment. Implement and drive operations rigor including daily/weekly/monthly interlocks and calls to ensure seamless delivery of the service. Own product specific service levels, and review approve exceptions with the suppliers for the specific service. Identify areas for automation and self-help and work closely with stakeholders and colleagues in improving the maturity of operations. Drive optimization of operations processes that can improve performance, identify trends, threats in systems and skills. Detailed reviews of regularly delivered reporting (including SLA reports, system trending on performance, ticket handing, security incident, asset management, etc) and checking samples of service instances. Proactive review that SLAs are fit for purpose and introduce new measures to improve the service and address key pain points or gaps. Your skills and experience Hands-on experience in Oracle 11g R1/R2 RAC/12C/ExaCC including build, administration, troubleshooting and performance tuning Expert knowledge of Microsoft SQL Server Good understanding of UNIX Operating system Clusterware (GRID Infrastructure) \ CRS management and configuration Oracle ASM and Data guard administration SQL & Database level performance tuning Backup, recovery, and migration using RMAN, data pump and export\import processes Database scripting and automation technologies Experience with maintenance and management of databases using Oracle Enterprise Management Grid Control Experience with complex database migrations Experience with utilizing workflow and management tools Good knowledge of server and database replication concepts Experience with liaising with engineering teams and vendors. A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate Experience with liaising with engineering teams and vendors. Public cloud knowledge (GCP preferred). A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate The ability to effectively articulate a status or plan to peers and clients. The ability to work collaboratively with other team members and builds positive working relationships. The ability to learn quickly and apply common sense to new situations but understand when it is appropriate to engage others for advice. The ability to place a significant level of importance on personal development and understanding then improving upon weakness. The ability to utilize a goal-oriented approach which drives self-improvement both personally and professionally. The ability to take the initiative to work on tasks outside of their immediate scope of responsibility, and encourages others to do so Good time management principles and effective in prioritizing workloads Solid meeting management principles would be desired; Ability to manage conference calls with multiple attendees to resolve issues. You will be Highly organized and capable of tracking a variety of tasks to closure. Open and transparent in style and approach when working with others. Accepting of feedback from managers, peers, and clients regarding work performance Willing to perform shift work and occasionally cover ad-hoc hours to meet business expectations or cover market volatility. Extremely accurate and detail oriented, even under pressure. Able to follow detailed procedures consistently: strong operational mindset. Patient and friendly when assisting end users and willing to share knowledge. Eager to learn and potentially take on added responsibilities. Qualification and Experience Bachelors degree in computer science, information systems, business administration or related field Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines Minimum 15 years of experience in a service operations role in financial services industry Capability to interact successfully in a global multi-cultural, multi-vendor environment High level of customer awareness and commercial focus Excellent communication and influencing skills to both technology and business colleagues Exposure to vendor management and vendor sourcing processes Self-motivated and ability to organize themselves and others. Experience with liaising with engineering teams and managing vendor teams.
