3 Grid Infrastructure Jobs

This is a profile which would be onsite at customer site. Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes On-Premise, Hybrid Cloud, Platforms and Databases , and Security services that TAMs may manage in full or in part. Technical Portfolio Responsible for 24/7 support of Oracle production database services to ensure the highest standards of availability, resilience, integrity, security and performance required by the business systems in on-premise / Oracle Cloud or Cloud@CustomerProviding end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC)Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc)To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and modelOwning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standardsWorking towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)Create a RCA document after analyzing/fixing the issuesContributing to Knowledge Management content creation and maintenanceOperating within Oracle business processes and proceduresRespond and resolve customer issues within Key Performance Indicator targetsMaintaining product expertise within the teamDeveloping and maintaining expertise around Oracle Database and OCIMaintain an up-to-date and in-depth knowledge of new Oracle Database release SKILLS & COMPETENCIES:10+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databasesExperience of managing multiple RDBMS for Enterprise customers and BanksDeep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical StandbyShould have performed Major Database UpgradesExperience in Backup and RecoveryExperience in Database Performance TuningHands on experience of Oracle Database MigrationHands on experience on Oracle Enterprise ManagerWorking Knowledge of Exadata would be an advantageOracle Certification, preferably OCP would be an advantage Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction Manage any customer escalation Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract Career Level - IC4 Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer's industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Establish and maintain a delivery governance model with the customer at the management and executive levels. Perform scope and risk management. Contribute to initiatives for Oracle delivery organizational process improvement and tool development. Conduct periodic Service Account Planning and Account Reviews. Career Level - IC4

This is a profile which would be onsite at customer site. Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes On-Premise, Hybrid Cloud, Platforms and Databases , and Security services that TAMs may manage in full or in part. Technical Portfolio Responsible for 24/7 support of Oracle production database services to ensure the highest standards of availability, resilience, integrity, security and performance required by the business systems in on-premise / Oracle Cloud or Cloud@CustomerProviding end to end Life Cycle management support for Oracle Database (Installation, Migration, Upgradation, Patching, Backup & Recovery, High Availability and Disaster Recovery Solution with RAC)Manage Oracle Engineered Systems (Exadata, Super Cluster, Oracle Database Appliances etc)To manage and resolve Service Requests logged by customers (internal and external) on Oracle Database products and contribute to proactive support activities according to product support strategy and modelOwning and resolving problems and managing customer expectations throughout the Service Request/ITIL (IM, CM, PM) lifecycle in accordance with global standardsWorking towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)Create a RCA document after analyzing/fixing the issuesContributing to Knowledge Management content creation and maintenanceOperating within Oracle business processes and proceduresRespond and resolve customer issues within Key Performance Indicator targetsMaintaining product expertise within the teamDeveloping and maintaining expertise around Oracle Database and OCIMaintain an up-to-date and in-depth knowledge of new Oracle Database release SKILLS & COMPETENCIES:10+ Years of Strong Oracle Database Administration experience maintaining high availability of databases for global operation using Oracle RAC and Data Guard/Standby databasesExperience of managing multiple RDBMS for Enterprise customers and BanksDeep understanding of Oracle Architecture, RAC, Grid Infrastructure(CRS,ASM), RMAN, Data Guard/Physical StandbyShould have performed Major Database UpgradesExperience in Backup and RecoveryExperience in Database Performance TuningHands on experience of Oracle Database MigrationHands on experience on Oracle Enterprise ManagerWorking Knowledge of Exadata would be an advantageOracle Certification, preferably OCP would be an advantage Proactively report on any potential risks / issues that may impact service delivery or customer satisfaction Manage any customer escalation Ensure all contract-related systems and documentation either required contractually or as part of a program, are up to date and accurate Monitor and report revenue forecast and margin estimates, revenue and margin achievements for each contract Career Level - IC4 Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer's industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Establish and maintain a delivery governance model with the customer at the management and executive levels. Perform scope and risk management. Contribute to initiatives for Oracle delivery organizational process improvement and tool development. Conduct periodic Service Account Planning and Account Reviews. Career Level - IC4

The Database Operations Senior Analyst is responsible for production services oversight of outsourced Database Service Operations. The role will provide operational oversight of day-to-day operations and drive continuous improvements. The role will be accountable for the service, customer feedback and performance management of the outsourced teams. The position is for an experienced Database Expert to work within the Global Database Team, focused on providing operational support for Deutsche Bank environments. This person would have both operational and implementation experience while working within a fast moving, highly technical environment. The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing database related support at the Enterprise level. Your key responsibilities Provide leadership and oversight to the outsourced database operations team Drive stability in Database operations, implementing best in class ITIL practices Ensure 24X7 availability of service through proactive monitoring and response to critical issues in a timely manner. Drive effective change and release management practices to ensure uninterrupted service operations and availability Review and improve operational processes including BCM/DR solutions. Able to drive key projects and initiatives to deliver the change book of work. Review and governance of vendor contracts and other underpinning agreements to ensure seamless delivery of service. Provide governance and process support around software license management, assets management, firmware upgrades and technology refresh activities. Oversight of day to day and routine operations activities for compliance with ops manuals, golden rules, best practices. Drive rigor on handoffs, health checks and Manager on Duty Activities. Manage customer escalations are resolved in a timely manner. Drive Service Quality Management processes by reviewing tickets and handling processes. Work with Application teams/Unix/Storage/ Wintel SA's as part of troubleshooting performance and availability issues Drive incident calls effectively to quick resolution, followed up with robust problem management activities to minimize risks in the environment. Implement and drive operations rigor including daily/weekly/monthly interlocks and calls to ensure seamless delivery of the service. Own product specific service levels, and review approve exceptions with the suppliers for the specific service. Identify areas for automation and self-help and work closely with stakeholders and colleagues in improving the maturity of operations. Drive optimization of operations processes that can improve performance, identify trends, threats in systems and skills. Detailed reviews of regularly delivered reporting (including SLA reports, system trending on performance, ticket handing, security incident, asset management, etc) and checking samples of service instances. Proactive review that SLAs are fit for purpose and introduce new measures to improve the service and address key pain points or gaps. Your skills and experience Hands-on experience in Oracle 11g R1/R2 RAC/12C/ExaCC including build, administration, troubleshooting and performance tuning Expert knowledge of Microsoft SQL Server Good understanding of UNIX Operating system Clusterware (GRID Infrastructure) \ CRS management and configuration Oracle ASM and Data guard administration SQL & Database level performance tuning Backup, recovery, and migration using RMAN, data pump and export\import processes Database scripting and automation technologies Experience with maintenance and management of databases using Oracle Enterprise Management Grid Control Experience with complex database migrations Experience with utilizing workflow and management tools Good knowledge of server and database replication concepts Experience with liaising with engineering teams and vendors. A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate Experience with liaising with engineering teams and vendors. Public cloud knowledge (GCP preferred). A positive, can-do attitude, excellent customer-facing skills, and a high productivity rate The ability to effectively articulate a status or plan to peers and clients. The ability to work collaboratively with other team members and builds positive working relationships. The ability to learn quickly and apply common sense to new situations but understand when it is appropriate to engage others for advice. The ability to place a significant level of importance on personal development and understanding then improving upon weakness. The ability to utilize a goal-oriented approach which drives self-improvement both personally and professionally. The ability to take the initiative to work on tasks outside of their immediate scope of responsibility, and encourages others to do so Good time management principles and effective in prioritizing workloads Solid meeting management principles would be desired; Ability to manage conference calls with multiple attendees to resolve issues. You will be Highly organized and capable of tracking a variety of tasks to closure. Open and transparent in style and approach when working with others. Accepting of feedback from managers, peers, and clients regarding work performance Willing to perform shift work and occasionally cover ad-hoc hours to meet business expectations or cover market volatility. Extremely accurate and detail oriented, even under pressure. Able to follow detailed procedures consistently: strong operational mindset. Patient and friendly when assisting end users and willing to share knowledge. Eager to learn and potentially take on added responsibilities. Qualification and Experience Bachelors degree in computer science, information systems, business administration or related field Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines Minimum 15 years of experience in a service operations role in financial services industry Capability to interact successfully in a global multi-cultural, multi-vendor environment High level of customer awareness and commercial focus Excellent communication and influencing skills to both technology and business colleagues Exposure to vendor management and vendor sourcing processes Self-motivated and ability to organize themselves and others. Experience with liaising with engineering teams and managing vendor teams.