Job
Description
Location Pune (Maharashtra), India Designation / Position Associate Technology Manager Type of Position Full time Work Experience Required 7-10 Years Corporate Office : 466, Southern Blvd, 2nd Floor, Chatham, New Jersey 07928, USA Innovation Centre : A-202, Teerth Technospace, Survey no.113, Mumbai Bangalore Highway Baner : 411045 Key Responsibilities: Extensive experience in Linux (RHEL, Ubuntu, etc) environments. Strong understanding of Data Center, OS, and Storage concepts. Ensure system uptime of 99.9%. Understand high availability concepts, including clustering, load balancing, uptime/downtime, failover (active-passive/active-active) and disaster recovery planning Strong understanding of database concepts like Clustering, Replication, and NoSQL concepts. Ability to use database tools (e.g. MongoDB). Internet Technologies: Good knowledge in DNS, Web and Application Servers (e.g., Tomcat, WebLogic), Virtualization, Cloud Computing, VPC, VNet and basic web technologies (HTML, JavaScript). Basic understanding of the mobile technologies and concepts like PlayStore/AppStore, GCM/FCM, APNs, etc. Strong knowledge of IT security and software, Antivirus, Firewall, Networking, and Server support. Proficiency in MS-Office, Project Management software (JIRA, Confluence, etc.) and Support software (Zendesk, Zohodesk, etc). Install, configure, and integrate Product on customers servers. Follow and execute instructions from user guides or emails to operate, monitor, and resolve system issues. Lead the product integration (Mobile SDKs, Backend APIs, etc) effort by understanding the customers product and participating in design/integration discussions. Take calls, sessions and remotes of customer issues and provide prompt and accurate resolution/feedback to customers. Ensure proper recording and closure of all issues. Must be able to document activities, procedures, reports etc. Should be ready to work for extended shifts and travelling to client sites, if needed. Lead and mentor a team of technology professionals, providing guidance, training and support. Possess an analytical mindset, capable of working under pressure and resolving complex technical issues. Excellent customer management and communication skills. Understand business scenarios and recommend changes to products to fulfill customer needs. Implement and manage SRE practices including defining SLAs, SLIs, and SLOs. Ensure robust observability across application and infrastructure layers. Gain hands-on experience in maintaining high availability and performance. Adopt Chaos Engineering to proactively identify and address potential problems in production systems, ensuring resilience and reliability. Qualification BE/B.tech (CS,IT), ME/M.tech (CS,IT), BSC-IT, BCA, MCA
