Technology Manager

Location Pune (Maharashtra), India

Designation / Position Associate Technology Manager

Type of Position Full time

Work Experience Required 7-10 Years

Corporate Office

Innovation Centre

Key Responsibilities:

• Extensive experience in Linux (RHEL, Ubuntu, etc) environments. Strong understanding of Data Center, OS, and Storage concepts. Ensure system uptime of 99.9%.

• Understand high availability concepts, including clustering, load balancing, uptime/downtime,
• failover (active-passive/active-active) and disaster recovery planning

• Strong understanding of database concepts like Clustering, Replication, and NoSQL concepts. Ability to use database tools (e.g. MongoDB).

• Internet Technologies: Good knowledge in DNS, Web and Application Servers (e.g., Tomcat,
• WebLogic), Virtualization, Cloud Computing, VPC, VNet and basic web technologies (HTML, JavaScript).

• Basic understanding of the mobile technologies and concepts like PlayStore/AppStore, GCM/FCM, APNs, etc.
• Strong knowledge of IT security and software, Antivirus, Firewall, Networking, and Server support.

• Proficiency in MS-Office, Project Management software (JIRA, Confluence, etc.) and Support software (Zendesk, Zohodesk, etc).
• Install, configure, and integrate Product on customers servers. Follow and execute instructions from user guides or emails to operate, monitor, and resolve system issues.

• Lead the product integration (Mobile SDKs, Backend APIs, etc) effort by understanding the customers product and participating in design/integration discussions.

• Take calls, sessions and remotes of customer issues and provide prompt and accurate resolution/feedback to customers. Ensure proper recording and closure of all issues.

• Must be able to document activities, procedures, reports etc.

• Should be ready to work for extended shifts and travelling to client sites, if needed.

• Lead and mentor a team of technology professionals, providing guidance, training and support.

• Possess an analytical mindset, capable of working under pressure and resolving complex technical
• issues.
• Excellent customer management and communication skills.
• Understand business scenarios and recommend changes to products to fulfill customer needs.
• Implement and manage SRE practices including defining SLAs, SLIs, and SLOs. Ensure robust
• observability across application and infrastructure layers. Gain hands-on experience in maintaining
• high availability and performance.
• Adopt Chaos Engineering to proactively identify and address potential problems in production
• systems, ensuring resilience and reliability.
• Qualification BE/B.tech (CS,IT), ME/M.tech (CS,IT), BSC-IT, BCA, MCA