Technology Advisory Manager

As an experienced IT Manager at SC&H in Gurugram, India, you will be responsible for leading the Co-Managed IT Support team. Your role will involve managing and guiding a global support operation, aligning processes with business needs, and ensuring outstanding customer service for clients. The ideal candidate for this position will have prior helpdesk experience, strong technical skills, and proven leadership ability. Key Responsibilities: - Manage the SC&H's Co-Managed IT Support team in Gurugram, India - Track and assign tasks and schedules to ensure timely ticket resolution - Monitor performance and define clear KPIs and measurements - Evaluate and recruit IT support talent to scale the team - Provide hands-on technical guidance when needed to assist and mentor the team - Collaborate with the global IT team to ensure 24/7 operational coverage and seamless handoffs - Create and maintain a culture of continuous improvement, knowledge sharing, and high client satisfaction Qualifications: - 6 - 10 years of IT support/helpdesk experience, with at least 2-3 years in a management role - Strong background in helpdesk operations and IT service management - Prior exposure to global team management or working in a 24/7 model - Strong technical foundation and background - Ability to evaluate and hire talent, and mentor team members - Excellent communication skills in English both written and verbal About SC&H: SC&H is a national consulting and financial services firm with a global presence, known for its emphasis on trusted personal relationships. The company is recognized for its expert capabilities, exceptional service, and commitment to driving results through genuine connections and partnerships. SC&H offers a rewarding environment where colleagues can grow their skills, build lasting professional relationships, and fulfill their potential. With diverse practices and a client base ranging from emerging growth to Fortune 500 companies, SC&H is dedicated to excellence, growth, and making a positive impact in the communities it serves. (Note: Additional details about the company were not included in the provided job description.),