2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an SME - CLM HELPDESK at HSBC, you will be working in a contact center environment, handling multiple customer queries and complaints. Your responsibilities will include providing quality customer service over the phone, interpreting and handling complex customer enquiries, taking ownership of resolving issues, achieving key performance indicators, and maintaining operational risk control and compliance. You will need to communicate effectively with customers, defuse challenging situations, and provide efficient and accurate service. Additionally, you will be expected to participate in team activities, sustain team spirit, and assist in day-to-day operations. **Key Responsibilities:** - W...

Posted 12 hours ago

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Software Support Roundsys Ltd

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Software Support professional, you will play a crucial role in providing customer-focused assistance to users, ensuring smooth operation of our product. Your responsibilities will include: - Being the primary point of contact for software-related queries and issues - Investigating and troubleshooting problems reported by users - Escalating complex issues to the technical team with clear summaries - Collaborating with product and development teams to communicate user feedback - Maintaining documentation and internal records of known issues - Supporting the rollout of new features To excel in this role, we are looking for individuals with: - Strong problem-solving skills and attention to ...

Posted 6 days ago

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Software Support Roundsys Ltd

1.0 - 5.0 years

0 Lacs

karnataka

On-site

This is a fully office-based role, ideal for individuals who thrive in a vibrant, in-person team setting. We are seeking a motivated and detail-oriented individual to join our team as a Software Support professional. In this customer-focused role, you will play a crucial part in ensuring the quality of our product by helping users resolve issues, gathering valuable feedback, and ensuring the system functions as intended. Your key responsibilities will include acting as the primary point of contact for software-related queries and issues, investigating and troubleshooting problems reported by users, escalating complex issues to the technical team with clear summaries, collaborating with produ...

Posted 2 months ago

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