7 Helpdesk Experience Jobs

As an Associate Global Business Banking Client Servicing at HSBC, you will be working in a contact center environment handling multiple customer queries from customers typically on multiple products and propositions. Your key responsibilities will include: - Providing quality customer service over the phone to resolve customer inquiries at a high level of customer satisfaction. - Ability to interpret and handle complex customer inquiries to establish their needs and offer relevant products, services, and solutions. - Taking ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. - Responsible for achi...

Some Careers Have More Impact Than Others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate GBB Client Servicing In This Role, You Will Working in a contact center environment handling multiple customer queries from our Customers ty...

Some Careers Have More Impact Than Others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UK CMB CDD REPRESENTATIVE Principal Responsibilities Strong negotiation and influencing skills with the ability to manage difficult conversations with...

As an experienced IT Manager at SC&H in Gurugram, India, you will be responsible for leading the Co-Managed IT Support team. Your role will involve managing and guiding a global support operation, aligning processes with business needs, and ensuring outstanding customer service for clients. The ideal candidate for this position will have prior helpdesk experience, strong technical skills, and proven leadership ability. Key Responsibilities: - Manage the SC&H's Co-Managed IT Support team in Gurugram, India - Track and assign tasks and schedules to ensure timely ticket resolution - Monitor performance and define clear KPIs and measurements - Evaluate and recruit IT support talent to scale the ...

As an SME - CLM HELPDESK at HSBC, you will be working in a contact center environment, handling multiple customer queries and complaints. Your responsibilities will include providing quality customer service over the phone, interpreting and handling complex customer enquiries, taking ownership of resolving issues, achieving key performance indicators, and maintaining operational risk control and compliance. You will need to communicate effectively with customers, defuse challenging situations, and provide efficient and accurate service. Additionally, you will be expected to participate in team activities, sustain team spirit, and assist in day-to-day operations. **Key Responsibilities:** - W...

As a Software Support professional, you will play a crucial role in providing customer-focused assistance to users, ensuring smooth operation of our product. Your responsibilities will include: - Being the primary point of contact for software-related queries and issues - Investigating and troubleshooting problems reported by users - Escalating complex issues to the technical team with clear summaries - Collaborating with product and development teams to communicate user feedback - Maintaining documentation and internal records of known issues - Supporting the rollout of new features To excel in this role, we are looking for individuals with: - Strong problem-solving skills and attention to ...

This is a fully office-based role, ideal for individuals who thrive in a vibrant, in-person team setting. We are seeking a motivated and detail-oriented individual to join our team as a Software Support professional. In this customer-focused role, you will play a crucial part in ensuring the quality of our product by helping users resolve issues, gathering valuable feedback, and ensuring the system functions as intended. Your key responsibilities will include acting as the primary point of contact for software-related queries and issues, investigating and troubleshooting problems reported by users, escalating complex issues to the technical team with clear summaries, collaborating with produ...