Posted:3 months ago|
Platform:
Work from Office
Full Time
About The Role : Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter
Wipro
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My Connections Wipro
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Hyderabad
7.0 - 11.0 Lacs P.A.