Job
Description
Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to the most intricate digital transformation requirements of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing future-ready, sustainable enterprises. Our global presence spans over 65 countries, with a workforce of more than 230,000 employees and business partners. We are committed to helping our customers, colleagues, and communities flourish in a constantly evolving world. For more information, please visit www.wipro.com. The role at hand aims to offer solutions that bridge the gap between technology and business expertise to deliver effective client solutions. In this role, your responsibilities will include: - Facilitating collaboration between project and support teams by leveraging techno-functional expertise - Managing end-to-end processes for new business implementation projects, from business requirement management to integration, configuration, and production deployment - Assessing the feasibility of new change requirements and providing optimal solutions to clients within defined timelines - Providing techno-functional support for new business implementations while constructing the entire system from scratch - Supporting the solutioning team across architectural design, coding, testing, and implementation phases - Understanding both functional and technical designs and architectures to be implemented on the ERP system - Customizing, extending, modifying, localizing, or integrating existing products through coding, testing, and production - Translating business processes, requirements, and underlying ERP technology into ERP solutions - Writing code in accordance with developmental standards to determine the implementation methodology - Offering product support and maintenance for specific ERP solutions, resolving daily queries and technical issues - Developing and deploying automation tools and solutions to enhance process efficiency - Acting as a liaison between technical and functional project requirements, providing solutioning and advice to clients or internal teams - Assisting on-site managers by providing necessary details regarding any changes and offering off-site support Skills enhancement and competency building are crucial aspects of this role, which involve: - Clearing Wipro exams and internal certifications periodically to enhance skills - Participating in training sessions and seminars to enhance knowledge in functional and technical domains - Writing papers, articles, case studies, and publishing them on the intranet Performance parameters for this role include: 1. Contribution to customer projects, measured by quality, SLA adherence, ETA, number of tickets resolved, problems solved, change requests implemented, zero customer escalations, and CSAT 2. Automation, assessed based on process optimization, reduction in steps, and decrease in the number of tickets raised 3. Skill upgradation, tracked by the number of completed trainings and certifications, as well as the number of papers and articles written in a quarter At Wipro, we are reimagining our world and seeking individuals who are inspired by reinvention. We are transforming into an end-to-end digital transformation partner with bold ambitions, and we invite you to join us on this journey of constant evolution and reinvention. Be a part of a purpose-driven organization that empowers you to craft your own reinvention. Realize your ambitions with Wipro. We welcome applications from individuals with disabilities.,
