Techno Functional Consultant - L1

The objective of this work assignment is for Wipro to collaborate with existing Optum team to enhance and modernize the identified scope of work. Public Cloud Support Analyst Support tickets & resolve customer issues 24 * 7 Support during War Rooms Technical support for deployment of cloud networking resources, cross cloud Coordinate with HCC and NSIS for Multi-Tenant firewall Firewall rule QA / deployment process for Multi-Tenant firewall Change management to Monitor network connectivity Coordination with NSIS on IPAM, rule management Customer consulting / office hours Capacity planning for Multi-Tenant firewall solution Monitor and support automation

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet