Techno -Commercial Assurance

Role Purpose:

Team Member - CTCA is responsible for supporting the execution of day-to-day audit activities, data collection for analytics, and operational tracking across the techno-commercial lifecycle. This role works under the direction of the Lead to ensure implementation of SOPs, identification of gaps, and adherence to compliance standards during procurement, estimation, and vendor onboarding processes. The team member also contributes to transaction audits, whistleblower platform support, and prepares reports or dashboards required for risk and efficiency reviews, ensuring that ground-level observations are captured and escalated appropriately.

Role & responsibilities

Transaction-Level Process Audits:

Conduct deep-dive audits into individual procurement, estimation, and vendor onboarding transactions to verify whether defined processes were followed, documentation was accurate, and required approvals were captured at every stage.

Collect evidence of deviations, flag missing steps or discrepancies, and support the lead in compiling audit reports and closure plans.

Data and Insight Dashboards:

Extract procurement and estimation performance data from digital tools or system reports, clean and structure it, and prepare charts or dashboards that highlight delays, cycle times, vendor mix, or approval trends for analysis by the lead.

Provide data support to identify whether policy changes are yielding expected improvements or if further interventions are needed.

SOP Drafting and Revisions:

Assist in writing, formatting, and organizing SOP documents across all Techno Commercial process areas by working closely with functional owners and converting practical workflows into clear and detailed documentation.

Help maintain the central repository of SOPs and ensure timely communication of updates or version changes across stakeholders.

On-Ground Process Compliance:

Visit or coordinate with BU Techno Commercial teams to conduct checklist-based reviews of process execution, checking if they are following SOPs as prescribed or using shortcuts, outdated formats, or manual steps.

Capture evidence, provide immediate guidance where possible, and escalate non-compliance issues to the lead for formal resolution.

Helpdesk Complaints Resolution:

Manage the day-to-day functioning of the helpdesk platform, including logging complaints or tips received via anonymous or open channels, ensuring each issue is categorized, timestamped, and assigned for investigation.

Track the progress of issue resolution, maintain confidentiality, and close the loop by updating the concerned parties as per the defined protocols.

Vendor Bids and Documentation:

Assist in reviewing vendor submissions, RFP templates, evaluation sheets, and negotiation records to ensure all steps are properly documented and consistent with SOPs.

Highlight any cases where vendor selection was inadequately justified, where limited competition occurred, or where pricing seemed misaligned with benchmarks.

Logs and Status Trackers:

Update audit finding logs, SOP revision trackers, and helpdesk status sheets regularly, ensuring that the CTCA team has real-time visibility into open actions, deadlines, and escalations.

Provide administrative support for meetings, audits, and reviews by compiling documents, tracking attendance, and capturing action items.

Educational Qualifications:

Bachelor's Degree in engineering, with PG Diploma in Project Management

Work Experience:

6+ years experience in Supply chain management and managing Techno Commercial lifecycle Management through ERP Systems SAP, ARIBA etc.