Technical Writer

Do you love writing, are self-driven, passionate about the customer, thrilled by new technology, and enjoy working with global teamsIf your answer is yes we d like to talk to you!

The Cloud and Network Security Group technical communications team at Cisco is looking for looking for senior technical writers (8-10 years experience) to join us in our journey to redefine the content experience for our customers.

Who Will You Work With

Our highly collaborative documentation team develops Cloud and Network Security product content. With members in the US and Bangalore, we include leaders, an information architect, technical writers, and content writers. We work with designers, product managers, engineers, and others to improve the customer experience in our products and our content.

Our plans include moving beyond the limitations of traditional user guides into content that focuses on user outcomes. And we re looking for a content writer who can work with others to develop best practices, guidelines, and strategies for that content.

What You ll Do

As a technical communicator at Cisco, you will:

Use your superior writing skills and extraordinary attention to detail to conceptualize, plan, develop and write high-quality documentation.

Drive innovation and experiment with new-age content formats, information architecture, and work-flow driven, minimalistic content.

Identify opportunities to improve quality, usability, and productivity.

Gain an in-depth understanding of customer asks through internal/external connects to drive innovative content development and delivery methods.

Use data and research to create strategies for evaluating and improving existing content.

Mentor our writers as they transition to outcome-based content.

Advocate for the user and a content-first approach to design.

Help define opportunities for alignment, content reuse, and improved content delivery processes.

Act as a domain expert and point of contact for user interface writing.

Write clear, consistent, and concise content and support our less experienced writers in honing those skills.

Work with engineers and UX designers to write and improve the text in user interfaces.

What You Bring

Curiosity about people and products, a desire to learn, and a growth mindset.

Comfort working in a space where change is constant, and problems and solutions are not always well-defined.

A passion for crafting data- and research-driven content strategies and best practices.

Creative and critical thinking skills that can help to solve our customers problems and identify customer outcomes.

Active listening skills and outstanding collaboration abilities.

Expertise in the networking and/or security domains.

An exceptional quality portfolio (or acceptable alternative) that demonstrates clear, concise, modular writing skills, attention to detail, and innovations in content design.

An ability to explain the what, how, and why behind your samples, including what feature or functionality you documented, how they solved customer problems, and why you chose the content design.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we re old (39 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can t put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hairDon t care. TattoosShow off your ink. Like polka dotsThat s cool. Pop culture geekMany of us are. Passion for technology and world-changingBe you, with us.