Technical Writer, Actimize

Role Overview: You will be joining NiCE as a seasoned Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This role involves owning end-to-end documentation for complex enterprise software products, partnering with SMEs, developers, and product managers, creating and maintaining structured content, simplifying complex concepts for diverse audiences, and aligning deliverables with Agile sprints and release timelines. Additionally, you will provide editorial and mentoring support to other writers and drive process efficiencies within the team. Key Responsibilities: - Own end-to-end documentation for complex enterprise software products - Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content - Create and maintain structured content including user guides, developer/API docs, and contextual help - Simplify complex concepts for diverse audiences - Create and integrate visual aids and videos to enhance comprehension - Align deliverables with Agile sprints and release timelines - Provide editorial and mentoring support to other writers and content contributors - Champion best practices in technical communication and drive process efficiencies within the team Qualifications Required: - 2-4 years of experience as a technical writer in an enterprise software development environment - Deep experience in Agile environments and topic-based authoring - Strong grasp of APIs and developer-centric documentation - Ability to learn complex technology and tools - Experience creating clear and structured guides for different audiences, including developers - Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) - Experience creating videos for technical documentation, experience with Mimic or Camtasia is an advantage - Passionate about quality, great communication skills, and excellent teamwork capabilities - Excellent problem-solving and decision-making skills Additional Company Details: Join NiCE, a market-disrupting global company where you will work in a fast-paced, collaborative, and creative environment alongside the best of the best. Every day at NiCE is an opportunity to learn and grow with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and eager to constantly raise the bar, NiCE might just be the perfect fit for you.,