Job
Description
At NiCE, we do not limit our challenges; we challenge our limits always. We are ambitious, game changers, and play to win. We set the highest standards and execute beyond them. If you share our mindset, we offer you an ultimate career opportunity that will ignite a fire within you. We are looking for a seasoned Senior Technical Writer to take charge of documentation initiatives across multiple product lines within NiCE Actimize R&D. This role involves strategic influence, leading a small group of writers, content planning, cross-functional collaboration, and process improvement. In this role, you will: - Own end-to-end documentation for complex enterprise software products. - Collaborate with Subject Matter Experts (SMEs), developers, and product managers to deliver high-quality, user-focused content. - Develop and maintain structured content such as user guides, developer/API docs, and contextual help. - Simplify complex concepts for various audiences, including customers, support, and developers. - Enhance comprehension by creating and integrating visual aids and videos. - Ensure alignment of deliverables with Agile sprints and release timelines. - Provide editorial and mentoring support to other writers and content contributors. - Promote best practices in technical communication and drive process efficiencies within the team. Qualifications required: - 2-4 years of experience as a technical writer in an enterprise software development environment. - Proficiency in Agile environments and topic-based authoring. - Strong understanding of APIs and developer-centric documentation. - Ability to grasp complex technology and tools. - Experience creating clear and structured guides for different audiences, including developers (API documentation). - Familiarity with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence). - Experience in producing videos for technical documentation, with knowledge of Mimic or Camtasia being an advantage. - Passion for quality, excellent communication skills, and strong teamwork capabilities. - Strong problem-solving and decision-making skills. Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment. At NiCE, every day presents an opportunity to learn and grow, with endless internal career prospects across various roles, disciplines, domains, and locations. If you are passionate, innovative, and eager to continuously raise the bar, you could be our next NiCEr! At NiCE, we follow the NiCE-FLEX hybrid model, which allows maximum flexibility. You will work 2 days from the office and 3 days remotely each week. Office days focus on face-to-face meetings, fostering teamwork, collaborative thinking, innovation, and a vibrant, interactive atmosphere. Requisition ID: 7628 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor About NiCE: NICELtd. (NASDAQ: NICE) software products are utilized by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to provide exceptional customer experiences, combat financial crime, and ensure public safety. Each day, NiCE software manages over 120 million customer interactions and monitors 3+ billion financial transactions. Recognized as an innovation powerhouse excelling in AI, cloud, and digital technologies, NiCE is consistently acknowledged as the market leader in its domains, with over 8,500 employees spread across 30+ countries.,
