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Technical Support Specialist

1 years

0 Lacs

Kozhikode, Kerala, India

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

support service communication empathy

Work Mode

On-site

Job Type

Full Time

Job Description

*Technical Support Executive (Female)* Responsibilities: * Serve as the first point of contact for clients seeking technical assistance over the phone. * Listen attentively to client issues and inquiries, providing accurate information and solutions. * Guide clients through technical processes and resolutions. * Understand client issues and discuss with technical team. * Effectively handle risky client interactions by remaining calm, empathetic, and composed. * Keep up-to-date with product knowledge, services, and technical aspects. * Provide exceptional customer service while maintaining a friendly and professional demeanor. *Qualifications:* * Strong communication skills, both verbal and written. * Patience, empathy, and the ability to explain technical details clearly. * Basic understanding of technical concepts and problem-solving techniques. * Previous experience of 1 years or more in customer service or technical support is a plus. * Ability to handle and manage risky client interactions in a fast-paced environment. * Good organizational skills and attention to detail. * Familiarity with support ticketing systems is advantageous. Show more Show less

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