*Technical Support (Female)* Responsibilities: * Serve as the first point of contact for clients seeking technical assistance over the phone. * Listen attentively to client issues and inquiries, providing accurate information and solutions. * Guide clients through technical processes and resolutions. * Understand client issues and discuss with technical team. * Effectively handle risky client interactions by remaining calm, empathetic, and composed. * Keep up-to-date with product knowledge, services, and technical aspects. * Provide exceptional customer service while maintaining a friendly and professional demeanor. *Qualifications:* * Strong communication skills, both verbal and written. * Patience, empathy, and the ability to explain technical details clearly. * Basic understanding of technical concepts and problem-solving techniques. * Ability to handle and manage risky client interactions in a fast-paced environment. * Good organizational skills and attention to detail. * Familiarity with support ticketing systems is advantageous. Show more Show less
*Technical Support Executive (Female)* Responsibilities: * Serve as the first point of contact for clients seeking technical assistance over the phone. * Listen attentively to client issues and inquiries, providing accurate information and solutions. * Guide clients through technical processes and resolutions. * Understand client issues and discuss with technical team. * Effectively handle risky client interactions by remaining calm, empathetic, and composed. * Keep up-to-date with product knowledge, services, and technical aspects. * Provide exceptional customer service while maintaining a friendly and professional demeanor. *Qualifications:* * Strong communication skills, both verbal and written. * Patience, empathy, and the ability to explain technical details clearly. * Basic understanding of technical concepts and problem-solving techniques. * Previous experience of 1 years or more in customer service or technical support is a plus. * Ability to handle and manage risky client interactions in a fast-paced environment. * Good organizational skills and attention to detail. * Familiarity with support ticketing systems is advantageous. Show more Show less
Experience: 1-2 Years Experience Company Description Trogon Media Pvt Ltd specializes in developing cutting-edge Learning Management Systems (LMS) and virtual classroom software. Role Description We are seeking a full-time, on-site PHP Developer in Kozhikode to join our LMS development team. The ideal candidate will work on building and maintaining scalable backend systems using PHP CodeIgniter or Laravel, integrating with front-end interfaces, and participating in the entire software development lifecycle. Strong proficiency in PHP ( Laravel frameworks) Experience in Back-End Web Development and Object-Oriented Programming (OOP) Familiarity with Front-End Development (HTML, CSS, JavaScript) Solid understanding of Software Development principles and RESTful APIs Excellent problem-solving, debugging, and analytical skills Strong communication and teamwork abilities Bachelor's degree in Computer Science, IT, or a related field Experience in LMS development or the education technology domain is a plus