Technical Support Specialist

Role & responsibilities

• Deliver exceptional technical support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues, including network connectivity, VoIP, and audio/video quality concerns.
• Escalate priority cases to Applications Engineers or relevant internal teams when needed.
• Accurately log and manage customer interactions using technical support case tracking system (CRM).
• Stay updated on professional AV technologies and develop expertise in audio and video concepts critical to the industry.
• Communicate technical concepts clearly and effectively to diverse audiences, tailoring your approach as needed.
• Follow up with customers to ensure solutions are satisfactory and foster strong relationships.
• Collaborate with Applications Engineers to test and improve products and internal processes.
• Create and refine technical documentation and knowledgebase articles for Biamps global audience.

• Shift-8 pm to 5 AM onsite (Sat and Sun fixed off)

• Looking for candidates with less notice period with very good communication located in Bangalore