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Technical Support Specialist

Technical Support Specialist

Opentext

3 - 8 years

7 - 11 Lacs

hyderabad

Posted:11 hours ago| Platform:

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Skills Required

browsing javascript web server firewall troubleshooting tcp rest data manipulation proxy server ip actuate networking sql eclipse business intelligence reporting technical support java active directory ldap linux http reporting tools unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

What the role offers:

Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

What you need to Succeed:

3+ years of prior experience working on relevant technologies
Technical Support experience handling Enterprise Products a must
Strong Problem Solving and Troubleshooting experience
University/College degree within a related discipline
Willingness to work in shifts during weekdays and on-call during weekends
Microsoft Windows (OS and Networking), UNIX/Linux (OS and Scripting)
Internet Expertise (including knowledge of browsers, Web servers, proxy servers, JavaScript, and firewalls)
Knowledge of relational databases and data modelling. Proficient in data manipulation (Excel, SQL)
Familiarity with integrated development environments such as Eclipse
Experience with BIRT (Business Intelligence Reporting Tools) and other Actuate technologies a plus
Experience with HTTP/REST and TCP/IP
Knowledge on Directory Services (LDAP, Active Directory)
Knowledge of object-oriented methodologies and approaches (Java is a plus).

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Technical Support Specialist