Technical Support Specialist - Bandra, Mumbai

Job Description

Technical Support Specialist We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officer troubleshoots technical issues, and support the roll-out of new applications, support and guide us in all kind of technical glitch among other duties. Moreover, technical support officers need to talk to team directly, as well as track of all technical record. Technical Support Specialist Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to internal team to quickly get to the root of their problem. Connect with team through a series of actions to resolve a problem. Following up with team to ensure the problem is resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting electrical safety checks on equipment. Responding to call-outs in a professional manner by arriving on time and working on an issue until it’s resolved Educating end-users about new systems Technical support for social media and other applications Technical Support Specialist Requirements: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Attention to detail and good problem-solving skills. Excellent interpersonal skills. Location: Bandra, Mumbai Salary: Open to discuss Experience: 1-2 years Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Shift: Day shift Work Location: In person