Technical Support Software Engineer

We are seeking a highly motivated and skilled Support Software Engineer to join our team on a night shift schedule. You should have a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills. Your responsibilities will include production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in overcoming challenges. As a Support Software Engineer, your key responsibilities will involve being the primary point of contact for client queries, delivering exceptional communication, troubleshooting and resolving minor to intermediate software application issues, gathering detailed technical information, collaborating with cross-functional teams, documenting client issues, and participating in software lifecycle maintenance. You may also identify opportunities to automate support processes for improved efficiency. To excel in this role, you must have proven hands-on experience with programming languages such as Python, strong knowledge of Linux operating systems, a practical understanding of the software development lifecycle, exceptional communication skills, client-facing experience, proactive problem-solving abilities, and the ability to collaborate effectively with various teams and stakeholders. Preferred skills include previous experience in technical support or customer-facing roles, knowledge of cloud computing platforms and cybersecurity tools, and expertise in automation and scripting. This night shift position offers flexibility in shifts ranging from 5 PM to 2 AM, 1 AM to 10 AM, and 10 PM to 7 AM. Independent and efficient work during these hours is expected, with occasional weekend shifts based on project requirements. An additional night allowance will be provided to the successful candidate.,