Technical Support- SaaS

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communication abilities are crucial for this position. The role may require you to work in a 24/7 shift pattern, so flexibility in working hours is necessary. If you are a proactive problem-solver with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity.,