Technical Support- SaaS

As a customer support agent, your primary role will be to handle customer interactions through chat and ticketing channels to deliver effective and high-quality support. Your responsibilities will include: - Providing chat support to customers - Offering ticket support - Demonstrating in-depth product knowledge - Troubleshooting customer issues effectively To succeed in this position, we are looking for candidates with the following qualifications: - Minimum of 1 year of relevant experience - Proficiency in VPN, antivirus software, and desktop engineering - Experience working with Software as a Service (SaaS) products - Background in managing both ticket and chat interactions Apart from technical expertise, strong written and verbal communication skills are essential for this role. Due to the nature of the job, you should be prepared to work in a 24/7 shift pattern, requiring flexibility in your working hours. If you are a proactive individual who enjoys solving problems and has a genuine passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.,