6 Ticket Support Jobs

As a Customer Support Agent, your role will involve handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your responsibilities will include: - Engaging in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage using clear and concise language. - Completing a maximum of 3 chats simultaneously and maintaining an average response time in line with SLAs. - Responding to tickets using clear and concise language, utilizing appropriate canned responses, and ensuring all customer questions have been sufficiently answered. - Developing and maintaining a thorough understanding of product features, updates, and improvements to assist customers effectively. - Diagnosing customer issues, utilizing internal resources to resolve problems, and escalating cases that require advanced support. - Maintaining clear and organized account notes on every interaction/escalation and delivering prompt, accurate, and professional service in all interactions. In order to excel in this role, you should ideally have previous experience in a contact center or similar environment, strong verbal and written communication skills in English, a solid understanding of technical concepts related to SaaS products, a commitment to customer satisfaction, adaptability in managing multiple interactions in a dynamic environment, and a high level of organizational and documentation skills to ensure accurate account notation. Desired skills for this position include problem-solving skills, familiarity with support tools, and multitasking abilities to manage concurrent interactions while maintaining quality and efficiency.,

As an Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. In the Chat Support role, you will engage with customers in real-time, addressing queries, troubleshooting issues, and offering guidance on product usage using clear and concise language. You will handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the Ticket Support role, you will respond to tickets using clear and concise language, ensuring all customer questions are adequately answered. You will also employ appropriate canned responses and route tickets to the correct department/queue. It is essential to develop and maintain a deep understanding of our product features, updates, and improvements to relay accurate information effectively to customers. Your troubleshooting skills will be crucial as you diagnose customer issues, utilize internal resources to resolve problems, and escalate cases that require advanced support. Keeping detailed records of all troubleshooting steps and findings in account notes is a key part of the role. Maintaining clear and organized account notes on every interaction/escalation is essential for documentation purposes. Your commitment to delivering prompt, accurate, and professional service in all interactions is vital. Striving for first-contact resolution and exceeding customer expectations should be your goal. Reporting recurring issues, feature requests, and feedback to headquarters to drive product improvements is part of the feedback loop process. You must adhere to all processes and procedures, stay updated with changes, and follow quality feedback processes. Having 8 months to 2 years of experience, preferably in a contact center or similar environment, with SaaS products is required. Strong verbal and written communication skills in English, technical aptitude related to SaaS products, a customer service orientation, adaptability, and attention to detail are core requirements. Desired skills include knowledge of VPN, antivirus, desktop engineers, experience with Software as a Service products, hybrid experience in tickets and chat, good written and communication skills, and willingness to work in a 24/7 shift.,

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be responsible for moving tickets to the correct department or queue for further assistance. Developing and maintaining a thorough understanding of the product features, updates, and improvements is crucial. You should be prepared to relay accurate and detailed information to assist customers effectively. Additionally, diagnosing customer issues, utilizing internal resources to resolve problems, and escalating cases that require advanced support are part of your troubleshooting responsibilities. It is essential to record all troubleshooting steps and findings in account notes for future reference. Maintaining clear and organized account notes on every interaction/escalation is necessary to ensure effective communication and problem resolution. Delivering prompt, accurate, and professional service in all interactions is key to achieving customer satisfaction. Striving for first-contact resolution and exceeding customer expectations should be your goal in every interaction. Reporting recurring issues, feature requests, and other feedback to headquarters to drive product improvements is part of the feedback loop. It is essential to follow all processes and procedures, stay up to date with updates and changes, and adhere to quality feedback processes. Core requirements for this role include a minimum of 8 months to 2 years of experience, preferably in a contact center or similar environment, ideally with SaaS products. Strong verbal and written communication skills in English, technical aptitude related to SaaS products, commitment to customer satisfaction, adaptability in a fast-paced environment, and attention to detail are necessary qualities. Desired skills include knowledge of VPN, antivirus, desktop engineers, experience with Software as a Service products, hybrid experience in tickets and chat, good written and communication skills, and willingness to work in a 24/7 shift environment.,

As a Customer Support Executive at Virtuoso Professionals in Noida, you will be responsible for providing chat and ticket-based support for a global telecom/travel client. Your main duties will include handling customer queries, maintaining accurate communication logs, collaborating with internal teams for swift issue resolution, and delivering services with professionalism and empathy. To excel in this role, you should be fluent in both English and Urdu (written), possess experience in chat/ticket-based customer service, and ideally have a background in the telecom/travel industry. A Diploma or Bachelor's degree, strong typing skills, basic computer proficiency, excellent customer orientation, and professional etiquette are also desired qualities. Immediate joiners are preferred for this position. If you are passionate about resolving customer issues and have the required qualifications, we encourage you to apply by sending your CV to info@consultvirtuoso.com with the subject line "Application Customer Support Executive". Join our team in Noida Sector 3 and make a difference in customer support today.,

As a Customer Support Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your key responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting customer issues. To excel in this role, we seek candidates with at least 1 year of relevant experience. Additionally, you should have a strong understanding of VPN, antivirus software, and desktop engineering. Experience working with Software as a Service (SaaS) products will be advantageous. Candidates with a background in handling both tickets and chat support, excellent written and verbal communication skills, and the flexibility to work in a 24/7 shift environment are highly preferred. If you are passionate about delivering exceptional customer service and possess the required skills and experience, we invite you to apply for this challenging opportunity.,

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communication abilities are crucial for this position. The role may require you to work in a 24/7 shift pattern, so flexibility in working hours is necessary. If you are a proactive problem-solver with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity.,