8 Ticket Support Jobs

Maximus India is hiring for Bangalore Title: Associate Analyst - Total Rewards Experience : 6 Months - 1+ Years Minimum Requirement needed: Excellent communication skills Strong critical thinking abilities Proficient in Excel, including Pivot Tables and V-Lookup Exceptional customer orientation Strong analytical skills Available to overlap with US EST time hours in the evening. 3 Months on the job training will be provided for the candidates who would be interested to learn and pursue career into US Benefits and compensation, Benefits and workday reporting. Essential Duties and Responsibilities: Function as tier 1 ticket support for the US Benefits and Compensation Teams including responding...

As a customer support agent, your primary responsibility will be to handle customer interactions via chat and ticketing channels, ensuring efficient and high-quality support. This role requires a minimum of 1 year of experience in Chat or Email Support. Key Responsibilities: - Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage using clear and concise language. - Complete a maximum of 3 chats simultaneously and maintain an average response time in line with SLAs. - Respond to tickets using clear and concise language, utilise appropriate canned responses, and move tickets to the correct department/queue. - Develo...

As a Customer Support Agent, your role will involve handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your responsibilities will include: - Engaging in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage using clear and concise language. - Completing a maximum of 3 chats simultaneously and maintaining an average response time in line with SLAs. - Responding to tickets using clear and concise language, utilizing appropriate canned responses, and ensuring all customer questions have been sufficiently answered. - Developing and maintaining a thorough understandi...

As an Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. In the Chat Support role, you will engage with customers in real-time, addressing queries, troubleshooting issues, and offering guidance on product usage using clear and concise language. You will handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the Ticket Support role, you will respond to tickets using clear and concise language, ensuring all customer questions are adequately answered. You will also employ appropriate canned responses and route tickets to the correct department/qu...

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be resp...

As a Customer Support Executive at Virtuoso Professionals in Noida, you will be responsible for providing chat and ticket-based support for a global telecom/travel client. Your main duties will include handling customer queries, maintaining accurate communication logs, collaborating with internal teams for swift issue resolution, and delivering services with professionalism and empathy. To excel in this role, you should be fluent in both English and Urdu (written), possess experience in chat/ticket-based customer service, and ideally have a background in the telecom/travel industry. A Diploma or Bachelor's degree, strong typing skills, basic computer proficiency, excellent customer orientati...

As a Customer Support Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your key responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting customer issues. To excel in this role, we seek candidates with at least 1 year of relevant experience. Additionally, you should have a strong understanding of VPN, antivirus software, and desktop engineering. Experience working with Software as a Service (SaaS) products will be advantageous. Candidates with a background in handling both tickets and chat support, excellent written and verbal co...

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communi...