Tech Support Engineer GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As an Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. In the Chat Support role, you will engage with customers in real-time, addressing queries, troubleshooting issues, and offering guidance on product usage using clear and concise language. You will handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the Ticket Support role, you will respond to tickets using clear and concise language, ensuring all customer questions are adequately answered. You will also employ appropriate canned responses and route tickets to the correct department/queue. It is essential to develop and maintain a deep understanding of our product features, updates, and improvements to relay accurate information effectively to customers. Your troubleshooting skills will be crucial as you diagnose customer issues, utilize internal resources to resolve problems, and escalate cases that require advanced support. Keeping detailed records of all troubleshooting steps and findings in account notes is a key part of the role. Maintaining clear and organized account notes on every interaction/escalation is essential for documentation purposes. Your commitment to delivering prompt, accurate, and professional service in all interactions is vital. Striving for first-contact resolution and exceeding customer expectations should be your goal. Reporting recurring issues, feature requests, and feedback to headquarters to drive product improvements is part of the feedback loop process. You must adhere to all processes and procedures, stay updated with changes, and follow quality feedback processes. Having 8 months to 2 years of experience, preferably in a contact center or similar environment, with SaaS products is required. Strong verbal and written communication skills in English, technical aptitude related to SaaS products, a customer service orientation, adaptability, and attention to detail are core requirements. Desired skills include knowledge of VPN, antivirus, desktop engineers, experience with Software as a Service products, hybrid experience in tickets and chat, good written and communication skills, and willingness to work in a 24/7 shift.,

Posted 1 month ago

Apply

Technical Support- SaaS GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Customer Support Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your key responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting customer issues. To excel in this role, we seek candidates with at least 1 year of relevant experience. Additionally, you should have a strong understanding of VPN, antivirus software, and desktop engineering. Experience working with Software as a Service (SaaS) products will be advantageous. Candidates with a background in handling both tickets and chat support, excellent written and verbal communication skills, and the flexibility to work in a 24/7 shift environment are highly preferred. If you are passionate about delivering exceptional customer service and possess the required skills and experience, we invite you to apply for this challenging opportunity.,

Posted 1 month ago

Apply

Technical Support- SaaS UnifyCX

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communication abilities are crucial for this position. The role may require you to work in a 24/7 shift pattern, so flexibility in working hours is necessary. If you are a proactive problem-solver with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity.,

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.