Tech Support Engineer GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As an Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. In the Chat Support role, you will engage with customers in real-time, addressing queries, troubleshooting issues, and offering guidance on product usage using clear and concise language. You will handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the Ticket Support role, you will respond to tickets using clear and concise language, ensuring all customer questions are adequately answered. You will also employ appropriate canned responses and route tickets to the correct department/qu...

Posted 2 months ago

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Technical Support- SaaS GlowTouch Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Customer Support Agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your key responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting customer issues. To excel in this role, we seek candidates with at least 1 year of relevant experience. Additionally, you should have a strong understanding of VPN, antivirus software, and desktop engineering. Experience working with Software as a Service (SaaS) products will be advantageous. Candidates with a background in handling both tickets and chat support, excellent written and verbal co...

Posted 3 months ago

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Technical Support- SaaS UnifyCX

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a customer support agent, you will be responsible for handling customer interactions through chat and ticketing channels to provide effective and high-quality support. Your core responsibilities will include providing chat support, ticket support, demonstrating product knowledge, and troubleshooting issues. To excel in this role, we are seeking candidates with at least 1 year of relevant experience. It is essential that you possess knowledge of VPN, antivirus software, and desktop engineering. Experience with Software as a Service (SaaS) products and a background in handling both tickets and chat interactions is highly desirable. In addition to technical skills, strong written and communi...

Posted 3 months ago

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