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Technical Support Representative-Endpoint Security

Technical Support Representative-Endpoint Security

IBM

1 - 4 years

1 - 5 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

endpoint security configuration management technical support compliance linux analytical skills monitoring tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Endpoint monitoring and support: Track endpoint health, compliance dashboards, and respond to alerts.
Incident handling: Investigate malware infections, quarantine events, and initiate remediation workflows.
Antivirus EDR, and XDR management: Deploy and manage agents (e.g., Trend Micro, McAfee EPO, SentinelOne, Symantec), enforce policies, and update virus definitions.
Configuration and policy changes: Perform BAU (Business As Usual) tasks like MACDs (Moves, Adds, Changes, Deletes), configuration updates, and exception handling.
Documentation and reporting Maintain system documentation, generate periodic reports, and keep records updated.
Collaboration with higher tiers: Assist L2/L3 teams with policy rollouts, signature tuning,
Required education
Bachelor's Degree Preferred education
Bachelor's Degree Required technical and professional expertise Technical proficiency: Familiarity with Windows, Linux, environments.
Tool expertise with endpoint security platforms (Symantec, Trend Micro, etc.). Process knowledge Incident, problem, change, and configuration management.
Preferred technical and professional experience Analytical skills: Ability to proactively use monitoring tools to isolate events before service degradation.

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Technical Support Representative-Endpoint Security