Technical support - International voice process

As a Junior Technical Support professional with a focus on international voice experience, you will be responsible for providing technical troubleshooting and exceptional customer service. This Contract-To-Hire position is based in Hyderabad and requires 1 to 3 years of relevant work experience. The role involves working nightshifts and handling various technical tasks efficiently. Your main qualifications and skills will include proficiency in technical troubleshooting to diagnose and resolve technical issues effectively. You will also need to have demonstrated experience in international voice processes, ensuring clear communication with international clients. Additionally, you must be capable and willing to work nightshifts and adapt to different time zones as required. Familiarity with remote desktop support, Active Directory operations, and CRM software like Salesforce or Zendesk will be beneficial. Your primary responsibilities will involve providing first-level technical support to international clients via phone, email, and chat. You will diagnose and troubleshoot technical issues related to hardware and software, ensuring swift solutions for customers. Assisting customers with remote desktop support and utilizing CRM and incident management tools to track interactions will also be part of your role. Collaboration with upper-tier technical teams, maintaining detailed documentation, and staying updated with industry trends are essential for enhancing support quality. Overall, your strong customer service skills, technical troubleshooting abilities, and willingness to work nightshifts will be crucial for success in this role. You will contribute to team meetings, providing insights for continuous improvement in service delivery, and play a key role in supporting customer inquiries and complaints effectively.,