ServiceNow QA-testing

As a ServiceNow QA within the Service Now COE function, you will play a crucial role in the implementation of ITSM, ITBM, HRSD, and GRC/IRM for various MFs across different regions. Your responsibilities will encompass both strategic and operational aspects of the projects. In this role, strong communication skills in technical discussions and remote collaboration are essential. You will be responsible for providing accurate project estimates, meeting project deadlines, and consistently delivering high-quality work. Understanding complex business and functional requirements will be a key part of your role, along with superior analytical skills to analyze user, functional, and technical requirements effectively. Your operational tasks will involve practical application of Testing Concepts in project activities, creating Test Plans and Test Strategy documents, deriving Test Scenarios from Business Requirements, and designing detailed test cases based on user scenarios. You will execute tests efficiently, analyze test results, and manage defects effectively. Proficiency in Database testing, including writing queries using joins, Stored procedures, and views, will be required. Moreover, you will be expected to have a good grasp of ServiceNow Test Management and Agile methodologies. Your role will involve understanding automation testing concepts, hands-on experience with ServiceNow ATF, and enhancing automation scripts to build a regression suite. Furthermore, you should be familiar with software testing techniques and strategies, web service testing using SOAP UI, and Mobile Testing. Having knowledge of various QE methodologies like Agile and V Model, along with quality assurance and software development processes and methodologies, will be beneficial. You should be able to share your knowledge with peers and project team members. Your problem-solving skills will be put to the test as you identify ways to work smarter by eliminating unnecessary steps or duplication. In summary, as a ServiceNow QA, you will be responsible for managing the complete testing activities for projects independently, demonstrating excellent analytical skills, and contributing to the success of ServiceNow implementation projects through your expertise in testing and quality assurance.,