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Technical Support Executive

Technical Support Executive

Tech Mahindra

0 - 3 years

2 - 3 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

international technical support international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Primary responsibility of team member will be to answer calls/tickets/chats and support customers/field engineers from various queues
This is a 24 x 7 support involving various responsibilities covering above silos
All transactions handled must be documented and the provided CRM to be updated
Scope of work may also involve outbound calling when process requires.
Ensure timely and effective resolution of customer concerns.
Troubleshoot basic technical issues and provide step by step solution.
Deliver excellent Customer service in a timely manner.

Requirements:

International Voice Process experience.
Exceptional written and verbal communication skills
Any Graduation except arts(BCOM, MCOM, BA, BBA, not eligible)
Basic technical knowledge (internet, LAN, WAN, network)
Freshers are eligible.
Able to work in 24*7 rotational shifts.
5 working days and 2 rotational week offs.
Two-way transportation provided.

Work location: Sholinganallur

Tech Mahindra Limited

602/a3, 6th Street, Near Kannammal Industries, Sholinganallur, Chennai, Tamil Nadu 600119

Interview Location

No.90/B-1, SBC Techpark, Madras Thriuvallur High road, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.

Interview Timings

JAIKANTH

Mob No: 7904101490.

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