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Jobs in ahmedabad
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Talent Acquaintance
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Technical Support Executive

Technical Support Executive

Talent Acquaintance

0 - 5 years

|

3 - 10 Lacs

ahmedabad gujarat india

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

zendesk microsoft office suite windows/linux os

Work Mode

On-site

Job Type

Full Time

Job Description

A
Technical Support Executive
is responsible for providing technical assistance and resolving issues for customers or internal users.
This involves troubleshooting hardware, software, and network problems via various channels, such as phone, email, or a ticketing system.
The role requires a strong understanding of IT systems and applications to diagnose issues and provide effective solutions.
They are expected to log all support requests, document resolution steps, and maintain accurate records in a
help desk
or
CRM
system.
The executive is responsible for escalating complex or unresolved issues to higher-tier support teams and following up to ensure a timely resolution.
This position requires strong problem-solving skills, patience, and the ability to explain technical concepts to non-technical users.

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