Technical Support Executive- Retail

Role Overview: As a Technical Support Representative, your main responsibility will be to assist customers with their technical queries and issues. You will be the first point of contact for customers seeking help with software, hardware, and network-related problems. This role is perfect for fresh graduates who possess excellent communication skills, basic technical knowledge, and a passion for problem-solving. Key Responsibilities: - Respond promptly and professionally to customer queries via calls, emails, or chat. - Provide initial technical support for software, hardware, and network issues. - Log and track customer issues using ticketing systems for documentation. - Escalate unresolved problems to higher-level support teams when necessary. - Guide customers through basic troubleshooting steps and product usage. - Maintain a positive and empathetic approach to ensure customer satisfaction. - Keep yourself updated on company products, services, and support policies. Qualifications Required: - Bachelor's degree in Computer Science, IT, or a related field (fresh graduate). - Basic understanding of computer systems, operating systems, and networking concepts. - Strong problem-solving skills with a customer-centric mindset. - Excellent verbal and written communication abilities. - Team player with a willingness to learn and grow in a fast-paced environment. Additional Details: The company provides food and a Provident Fund as benefits to employees. The work location is in person, and the job type is full-time. English language proficiency is preferred for this role. (Note: Preferred skills and any other additional information about the company were not mentioned in the provided Job Description),