Technical Support Executive- Retail

As a Technical Support Representative at our company, you will play a vital role in providing exceptional customer service and technical assistance to our clients. This is a great opportunity for fresh graduates who are passionate about IT support and enjoy problem-solving. Key Responsibilities: - Respond to customer queries through calls, emails, or chat promptly and professionally. - Offer initial technical support for software, hardware, and network-related issues. - Record and manage customer problems and solutions using ticketing systems. - Escalate unresolved issues to higher-level support teams when necessary. - Assist customers in troubleshooting and using products effectively. - Maintain a positive and empathetic attitude to ensure customer satisfaction. - Keep abreast of company products, services, and support policies. Qualifications Required: - Bachelor's degree in Computer Science, IT, or a related field. - Basic understanding of computer systems, operating systems, and networking principles. - Strong problem-solving skills with a focus on customer needs. - Excellent written and verbal communication abilities. - Team player with a willingness to learn. Preferred Skills (Good to Have): - Familiarity with ticketing tools like Zoho Desk, Freshdesk, or Jira. - Proficiency in MS Office and basic troubleshooting of Windows/Mac systems. - Ability to work effectively under pressure and manage multiple tasks. About the Company: Our company offers a supportive work environment and values employee well-being. We provide food for employees and offer a Provident Fund for financial security. Work Location: In person Language: English (Preferred),