Technical Support Executive

Company Description:

Mindreflex Technologies Private Limited (21K School) is at the forefront of the shift towards online schooling in India. As a pioneer in online-only schooling, we are dedicated to revolutionizing the education sector and providing quality education through digital platforms. Located in Bengaluru, we are committed to creating innovative and engaging learning experiences for students worldwide.

Job Title: Technical Support Executive

Location: Onsite - Indiranagar Bangalore

Experience: 2-4 years

Type: Full-Time

Department: IT / Technical Support

About the Role :

Technical Support Executive

Key Responsibilities :

• Provide

  L1 and L2 support

  to internal users through in-person interactions, phone, email, and remote access tools.
• Install, configure, and troubleshoot

  hardware

  such as desktops, laptops, printers, scanners, and peripherals.
• Address and resolve

  software-related issues

  , including those related to Windows/Mac OS, Office 365, antivirus software, and email clients.
• Monitor

  system and network performance

  , performing routine maintenance and identifying potential issues proactively.
• Manage

  user accounts

  , access rights, and system permissions across platforms.
• Maintain accurate records of issues and resolutions using

  IT ticketing systems

  .
• Set up and support

  video conferencing systems

  and other collaboration tools (Zoom, Teams, etc.).
• Ensure timely resolution of issues and escalate complex problems to higher-level support teams when required.
• Assist in maintaining an updated

  IT asset inventory

  and support IT needs during employee onboarding/offboarding.
• Adhere to internal

  IT policies

  , compliance standards, and

  data security protocols

  .

Required Skills & Competencies:

• Proficiency with

  remote desktop applications

  , troubleshooting tools, and

  helpdesk ticketing systems

  .
• Basic awareness of

  cybersecurity practices

  and data protection protocols.
• Strong

  analytical and problem-solving skills

  with a keen attention to detail.
• Excellent

  interpersonal and communication abilities

  to assist users effectively.
• A

  customer-first mindset

  and ability to prioritize tasks in a dynamic, fast-paced environment.

Qualifications:

• Bachelors degree in

  Computer Science

  ,

  Information Technology

  , or a related field.
• Proven 24 years of experience in a

  technical support

  or

  IT helpdesk

  role.

Work Location:

Bangalore Work from Office (Indiranagar)

This is a full-time, on-site position. Candidates must be available to work from our Bangalore office.

Why Join Us

At our organization, you&aposll work with a supportive team and gain exposure to a fast-evolving tech environment. We foster growth, collaboration, and continuous learning.

Ready to Support, Solve, and Succeed

Join us at 21K School and help us shape the future of educationone meaningful interaction at a time.

How to Apply :

If you are a motivated and organized individual with excellent communication skills, please submit your resume and cover letter to [HIDDEN TEXT] . We look forward to hearing from you!