Technical Support Engineer

Sysnet

2 - 3 years

4 - 5 Lacs

gurugram

Posted:20 hours ago| Platform:

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Skills Required

t teamwork windowscommunication technical support problem-solving

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve technical issues related to software applications and hardware systems.
Collaborate with internal teams to identify and implement solutions for complex technical problems.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and provide recommendations for improving product quality and user experience.
Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

Strong understanding of technical support principles and practices.
Excellent communication and problem-solving skills.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Strong analytical and troubleshooting skills.
Experience with technical support tools and software.
Ability to collaborate with cross-functional teams.
Familiarity with industry-standard protocols and technologies.
Educational qualifications: Any Graduate, Any Postgraduate.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

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