Technical Support Engineer

Job Description

1. KONE Did you know KONE moves two billion people every dayAs a global leader in the Elevator and Escalator industry, we employ over 60, 000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2023, we had annual net sales of EUR 11. 0 billion. 2. About GSS Global Spares Supply (GSS) provides all the spares, tools and field support that are needed to perform maintenance that exceeds our customers expectations. Cost effectively and on-time. Quality spare parts for Elevators, Escalators and Automatic Building Doors KONE parts, commercial parts, strategic parts competitor parts Tools, Personal Protective Equipment (PPE) and working clothes Supply Chain solutions and delivery management. 3. Why this role We are seeking this role to provide technical assistance to field teams and support on the lifecycle of elevator, escalator, and building door products. This role combines hands-on technical knowledge with digital tools and data management to drive efficiency, ensure material data quality, and deliver high-quality spare technical solutions across global operations. 4. What will you be doing Provide spares technical support to service technicians / frontlines. Identify and suggest material replacements, ensuring quality and safety. Support frontlines in material identification based on products services. Request For Quotations (RFQ) on new materials and existing offerings. To handle quality feedback and non-conformities, providing feasible solutions. Manage engineering change requests and coordinate with RD teams. 5. Required Skills: Strong knowledge of SAP, PDM/PLM systems, and BOM interpretation Familiarity with Elevator, Escalator and Building Door products Proficiency in O365, SharePoint, and engineering drawing tools Effective communication in English and ability to work independently Understanding of supply chain, materials and master data. 6. Preferred Skills: Hands-on design experience with Creo, AutoCAD, ProgeCAD Field experience in installation and commissioning Experience with VariPDM, Adobe tools, and technical documentation MS Excel Macros and SQL knowledge are added advantages. 7. Are you the one Bachelor of Engineering in Mechanical, Electrical, or Electronics 1 to 7 years of relevant experience Technically detail-oriented, and solution-focused Capable of working in a cross-functional, global team environment Self-driven, adaptable, and proactive in solving technical challenges 8. What do we offer A collaborative and dynamic work culture with a focus on development and innovation Being part of an industry leader in providing quality spare parts and maintenance solutions. Collaborative and diverse work culture with strong growth and learning potential planned service repairs At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers