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Jobs in hyderabad
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JoulestoWatts
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Technical Support Engineer

Technical Support Engineer

1 - 4 years

|

4 - 5 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

technical support l1 support technical voice process troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to customers via phone, email, or chat for desktop and laptop issues.
Troubleshoot hardware and software problems using troubleshooting techniques and tools.
Escalate complex issues to senior engineers or other teams when necessary.
Document customer interactions using CRM software for accurate tracking and reporting.
Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Desired Candidate Profile

1-4 years of experience in L1 Support (Technical Voice Process) with excellent communication skills.
Ability to work on rotational shifts including night shifts as required by the business needs.
Strong knowledge of Windows operating systems, Active Directory, DNS, DHCP, printers, antivirus software, and basic networking concepts.

HR Ayub

7288980158(Whatsapp Please)

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