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Technical Support Engineer (Freshers Allowed)

0 - 3 years

1 - 4 Lacs

Bengaluru, Mumbai (All Areas)

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Shell Scripting Api Integration English Language Linux MySQL Api Gateway Shell Script Development Bash Scripting technical email support Mysql Database Mariadb Shell Programming HTTP API Database Queries Ticketing Tools PHP Postman unix Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues & Assistance with telecom regulatory guidelines. Role description Assist clients by connecting on remote calls, responding to technical queries ( via Support Tickets ) related to the 2Factor's API Platform Checking Database ( MySQL ) & Server Logs ( Unix ) to troubleshoot SMS delivery issues Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients Reporting & Following up with Telecom Operators / Partners to resolve identified issues Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc ) Skill Sets: 2+ Years of experience in Database Queries ( Mysql, Mariadb ) Hands-on experience with API Testing Tools ( Like Postman ) Excellent communication & interpersonal skills Proactive, self-motivated, willing to learn, and a strong team player Knowledge and working experience in any 1 Scripting Language would be bonus ( Like Unix, Python, GoLang, Php etc )

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