Technical support engineer

Dozee

3 - 5 years

3 - 5 Lacs

bengaluru karnataka india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

analytical consulting manager technology business excellence

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Provide remote assistance to field teams to diagnose and troubleshoot hardware issues with Dozee devices.
Use diagnostic tools and software such as Grafana, Postman, etc., to remotely assess technical issues.
Identify root causes and provide effective solutions or guide field teams in implementing temporary fixes until permanent resolution.
Collaborate with field teams, engineering, and product teams to escalate complex issues and implement long-term solutions.
Maintain detailed logs of technical issues, troubleshooting steps, resolutions, and communications with field teams.
Provide clear instructions to field staff and customers, ensuring understanding of troubleshooting processes and solutions.
Stay updated with product updates, troubleshooting techniques, and hardware knowledge for effective support.
Provide insights on recurring issues and suggest improvements to enhance product reliability and support efficiency.

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