Posted:4 months ago|
Platform:
Remote
Full Time
Providing first-level technical support to our end-users
Basic troubleshooting, resolution of routine issues, and escalations to higher levels for complex problems, when necessary)
Troubleshooting Hardware, Network and CCTV-related issues
- Hardware - Power Supply Issues, Overheating/ RAM-HDD issuee/Display, Peripheral and Mohterboard issuee
-Networking - Ping/TracTracerteput/Ipconfig
-CCTV - camera not working/ Not video feed/Intermittent connection/ Voltage Drop/ NVR not recording
Escalating unresolved issues to appropriate internal team,
Ensuring timely follow-ups and customer satisfaction
Colorplast
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