Technical Support Engineer (Cloud Experience)

5 - 10 years

1 - 2 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Support Engineer

This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities

  • Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum.
  • Provide outstanding support for

    Business Hub

    and

    Analytics Platform

    .
  • Troubleshoot issues over calls with customers when needed.
    Occasionally build KNIME workflows to support issue resolution (training will be provided).
  • Collaborate closely with fellow support engineers and development team members.
    Contribute to continuous improvement of support processes, tools, and knowledge sharing.
  • Share technical insights with the development team to improve future releases.
  • Participate in on-call rotations for critical issues.

Requirements

  • Proven experience administering and troubleshooting software solutions on Linux and/or Windows.Hands-on experience with

    Kubernetes deployments, Docker, and RESTful APIs

    .
  • Familiarity with applications built using

    Java

    , JavaScript, Python, Go, and

    SQL

    databases;

  • Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
  • Knowledge of major cloud infrastructures (

    AWS,

    Azure, GCP).Strong experience or ready to work in  software support, ticket management, and escalation processes.
  • Excellent communication skills in

    English

    (written and spoken).
  • Ability to clearly explain technical concepts to diverse audiences.
    Strong self-organization, curiosity, and eagerness to learn.

We offer*:

  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers

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