Technical Support Engineer

As a Technical Support Engineer at our Coimbatore location, your role will involve supporting customers throughout the product implementation process. You will be responsible for managing deployments, providing training, resolving technical issues, and ensuring a seamless customer experience. Key Responsibilities: - Implement software products tailored to customer environments and requirements. - Develop and adhere to project plans to meet delivery schedules. - Conduct training sessions for customers and partners on product usage. - Document all customizations and configurations made for each customer. - Suggest product upgrades based on customer requirements. - Create user guides, documentation, and training materials, including videos. - Gather feedback regarding bugs or feature requests and communicate them to the product team. - Deliver high-quality support and ensure timely resolution of issues. Qualifications: - Minimum 1 year of experience in Technical Support, Implementation, or similar roles. - Fundamental understanding of IT infrastructure, security, and operating systems such as Linux, Windows, and Mac. - Proficient communication, problem-solving abilities, and a strong customer-centric approach. - Bachelor's degree in Computer Science or a related field. - Knowledge of Python, Node.js, or React.js would be advantageous. About the Company: Unfortunately, there were no additional details provided about the company in the job description. As a Technical Support Engineer at our Coimbatore location, your role will involve supporting customers throughout the product implementation process. You will be responsible for managing deployments, providing training, resolving technical issues, and ensuring a seamless customer experience. Key Responsibilities: - Implement software products tailored to customer environments and requirements. - Develop and adhere to project plans to meet delivery schedules. - Conduct training sessions for customers and partners on product usage. - Document all customizations and configurations made for each customer. - Suggest product upgrades based on customer requirements. - Create user guides, documentation, and training materials, including videos. - Gather feedback regarding bugs or feature requests and communicate them to the product team. - Deliver high-quality support and ensure timely resolution of issues. Qualifications: - Minimum 1 year of experience in Technical Support, Implementation, or similar roles. - Fundamental understanding of IT infrastructure, security, and operating systems such as Linux, Windows, and Mac. - Proficient communication, problem-solving abilities, and a strong customer-centric approach. - Bachelor's degree in Computer Science or a related field. - Knowledge of Python, Node.js, or React.js would be advantageous. About the Company: Unfortunately, there were no additional details provided about the company in the job description.