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For Employers

Technical Support Engineer

Security Engineers Pvt. Ltd. (SEPLE)

0 years

0 Lacs

greater kolkata area

Posted:18 hours ago| Platform:

Apply

Skills Required

support troubleshooting communication service electrical timing

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title

: Technical Support Engineer

Location:

Chetla, Kolkata

Job Type

: Full-Time

Job Summary

The Technical Support Engineer is responsible for providing first-line technical support over the phone. The role involves addressing technical and non-technical issues, troubleshooting user queries and ensuring timely resolutions. This role demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment.

Requirements

Key Responsibilities:

Answer inbound calls from users seeking technical support or assistance with service-related issues.Provide effective, clear, and professional communicationManage multiple calls simultaneously and maintain a high level of service quality.Provide step-by-step guidance to users on troubleshooting methods

Educational Qualification

ITI/Diploma/B.Tech in Electronics/ElectricalA bachelor’s degree in Computer Science, or a related field (BCA)

Benefits

PF, ESIC, Flexible timing

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Technical Support Engineer