Technical Support Engineer 2

Job Description

Job Posting Technical Support Engineer At Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technical Support Engineer 2 on our Product Services team in Bangalore to do the best work of your career and make a profound social impact. What you ll achieve As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will Collaboratively Work with L2 / L3 from Hardware and Software (Operating System and SysMan) perspective. You will: Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore. Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported. Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Bachelor s Degree 2+ Years of experience in Technical Support Role. Commendable work ethics; interpersonal skills; phone etiquette and good learning curve. Strong problem-solving and logical troubleshooting skill Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System (Windows / Linux / ESXi). Desirable Requirements Certification with respect to Server, like Server+ / PowerEdge Associate . Certification on Operating System Application closing date: 20 June 2025