Technical Support Engineer 1

Job Title:

Job Summary:

We are hiring a skilled Technical Support Engineer with expertise in desktop support, switches, and servers. The ideal candidate will be responsible for providing end-user support, troubleshooting hardware/software issues, and managing desktop systems. Additionally, the role includes ensuring compliance with audit points related to IT systems, network infrastructure, and security protocols.

Key Responsibilities:

• Provide technical support for desktop systems, hardware, software, and Network peripherals.
• Troubleshoot and resolve issues related to network switches, servers, and IT infrastructure.
• Install, configure, and maintain operating systems (Windows/macOS) and software.
• Manage and support server environments and network configurations.
• Perform regular system maintenance, updates, and security patches.
• Ensure compliance with internal and external audit requirements related to IT systems and infrastructure.
• Respond to and resolve support tickets, ensuring timely issue resolution.
• Collaborate with IT teams to resolve complex infrastructure and connectivity problems.
• Maintain accurate documentation for audit purposes, including system configurations, changes, and support activities.

Qualifications:

• 2+ years of experience in technical support and desktop support.
• Hands-on experience with switches, servers, and network configurations.
• Proficient in Windows OS, macOS, and troubleshooting hardware/software.
• Strong knowledge of networking concepts, server management, and IT security.
• Experience with audit point compliance and knowledge of security protocols.
• IT certifications (CompTIA Network+, MCSA, etc.) are a plus.
• Excellent problem-solving, communication, and organizational skills.

Preference: -

Near By in Thane Office who is easily available for Support.